Desktop Support Technician

POSITION SUMMARY

Provides responsive local and remote technical support for computers, peripherals, and desktop, cloud, and web-based applications used across the ministry.

KEY RESPONSIBILITIES:

• Resolve help desk requests promptly and document troubleshooting, outcomes, and follow-up needs.
• Diagnose hardware, operating system, application, printing, and connectivity issues on Windows and Mac devices.
• Install, configure, test, and maintain desktops, laptops, tablets, smartphones, printers, scanners, projectors, and video-conferencing equipment.
• Prepare equipment and user access for onboarding, role changes, and separations.
• Provide clear end-user training and practical instructions for supported technology.
• Maintain accurate computer, electronics, and software-license inventory records.
• Provide basic support for phones, HVAC interfaces, backups, wireless access, and related systems under direction.
• Coordinate with vendors and escalate complex or higher-risk issues as needed.

QUALIFICATIONS:

Required

• High school diploma required; associate degree or relevant technical certifications preferred.
• At least two years of experience supporting computers, software, systems, and local area networks.
• Working knowledge of Windows, macOS, Microsoft Office, common peripherals, and basic networking.
• Strong troubleshooting, organization, communication, and customer-service skills.
• Ability to explain technical information clearly and work effectively with users at varied skill levels.

Preferred

Familiarity with help desk ticketing systems, remote support tools, cloud applications, and equipment inventory tracking.

WORK REQUIREMENTS:

Perform extended computer work and move between work areas to provide on-site support. Install and move computer equipment safely, using assistance or appropriate equipment as needed. Bend, reach, and work beneath desks to connect equipment and cables. Perform essential job functions with or without reasonable accommodation.

CORE EXPECTATIONS:

Works with integrity, sound judgment, clear communication, appropriate confidentiality, and a service-minded approach. Manages assigned priorities, documents work accurately, collaborates across departments, and escalates risks or unresolved issues promptly.