IT Assistant Director

POSITION SUMMARY

Supports the IT Director in leading the ministry’s technology operations, security, systems, staff, and projects. Directly supervises assigned IT employees and exercised independent judgment and authority over daily operations within approved policies and budgets. Partners with the IT Director on strategy, major investments, and organizational priorities.

KEY RESPONSIBILITIES:

• Partner with the IT Director to develop technology plans; implement policies, standards, and operating procedures.
• Manage daily IT operations, infrastructure, security, business systems, telecommunications, and service delivery; independently resolve operational and complex technical issues.
• Directly supervise assigned IT employees; assign work, set priorities, provide coaching and training, conduct performance evaluations, and participate in hiring and corrective action.
• Assist with budget preparation; manage assigned expenditures, contracts, and licenses. Approve purchases within authorized limits and recommend major investments to the IT Director.
• Work with departments to identify technology needs, evaluate options, and improve the use of technology.
• Evaluate system, hardware, software, staffing, and vendor needs; select operational solutions within delegated authority and recommend changes requiring higher approval.
• Oversee system performance, service quality, cybersecurity, backup and recovery readiness; direct corrective action and escalate significant risks.
• Lead assigned technology projects; manage schedules, staff resources, vendors, testing, documentation, and implementation, and report progress to the IT Director.
• Lead departmental operations during the IT Director’s absence, including staff oversight and emergency decisions within delegated authority.
• Oversee the ongoing support and lifecycle management of assigned technology systems, including upgrades, replacements, and retirement.

QUALIFICATIONS:

Required

• Bachelor’s degree in computer science, engineering, information technology, or a related field.
• Extensive progressive IT experience demonstrated success in formal employee supervision, independent operational decision-making, and technology leadership.
• Experience analyzing, implementing, securing, supporting, and evaluating enterprise technology systems.
• Broad knowledge of infrastructure, networks, security, systems administration, databases, storage, and telecommunications.
• Strong leadership, decision-making, project management, budget management, and communication skills to support the IT Director in managing departmental operations and supervising staff.

Preferred

Advanced degree in computer science, engineering, information technology, or a related field.

WORK REQUIREMENTS:

• Work on-site during the established schedule; provide occasional support outside normal business hours for system maintenance, implementations, or urgent IT issues.
• Use computers and related technology for extended periods and move throughout the facility to support staff and inspect, install, or troubleshoot IT equipment.

CORE EXPECTATIONS:

Works with integrity, sound judgment, clear communication, appropriate confidentiality, and a service-minded approach. Manages assigned priorities, documents work accurately, collaborates across departments, and escalates risks or unresolved issues promptly.